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Tools and Technologies
Making Your Chatbot Smart with Intelligent Content
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Alex Masycheff
Chatbots are becoming an increasingly popular delivery channel for many types of content, including customer support, marketing, and pre-sales. To make the chatbot scalable, helpful, and smoothly...
Technical Writing
How to Get Started with Topic-Based Authoring
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Kai Weber
Writing documentation in stand-alone modules makes sense - but is it right for you? And how do you get there? This webinar gives you a hand when you're wondering how to go "topic-based". There'll be a...
Technical Writing
Eight Important Ways to Change/Improve Your Writing
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Paula Stern
As users become more inclined to get their information from video than words, how and what we write becomes even more critical. More, as master craftsmen (and women) of language, we should be the ones...
Ask the Expert
Ask the Expert on IEC/IEEE 82079-1
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Dr. Claudia Klumpp
IEC 82079-1 is the most important standard for the preparation of all types of usage information – from a tin of paint to very complex products such as large-scale industrial machinery. The revised...
Software Documentation
How Agile Takes the "Technical" Out of Technical Communication
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Kai Weber
This webinar takes a fresh look at the user documentation in agile software development. Not so much the theory, but the messy realities and how to survive them, sprint by sprint. After working with...
Terminology
Collaborative Terminology Work
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Cordula Schubert-Berker
Terminology has been an intensely discussed topic in the industry of technical communication. In summer 2015, a tekom working group was initiated, recruiting volunteers with diverse backgrounds to...
Soft Skills
English for Non-Native Writers: Working with the tekom Guide for Rule-Based Writing
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Kristina Johnson Coenen
This webinar is focused on the tekom published guides for “Rule-Based Writing – English for Non-Native Writers”. What are the advantages to working with rule-based writing? How can you select rules...
Standards and Legislation
Standards for Software Documentation
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Prof. Sissi Closs
ISO/IEC has published a set of standards (ISO/IEC 26511-26515) for software documentation. Each standard addresses specific target groups with their roles and tasks in the information development...
Career
Successfully Shaping the Future Profession of Technical Communicator
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Jürgen Sapara
There has always been a need to explain products. An old example is the "Fireworks Book" of 1420, which describes the manufacture of firearms and powder mixtures.
In recent years, the occupation has...
User Experience
User Assistance: (Im)possible Future of Technical Communication
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Angel Lafchiev
Mankind has sought ways to acquire and share information since the dawn of civilization. Since the industrial revolution, automation and scale have become driving factors in virtually all industries....