tekom - Gesellschaft für technische Kommunikation - Deutschland e.V.
15. Juli 2026 | tekom Israel

When Good Docs Give Wrong Answers: Writing for AI and Human Readers

Veranstaltungsinformationen | Anmeldung

When Good Docs Give Wrong Answers: Writing for AI and Human Readers/Jeff Klein

It isn't about bad writing - it's about a new demand on good writing.

Your documentation is good. A human reads it and finds exactly what they need - so why does an AI assistant, reading the same docs, confidently give users the wrong answer?

AI doesn't read documentation the way humans do, and writing that works beautifully for people can fall apart once an AI ingests it. This talk is about writing for both. We'll cover eight evidence-based heuristics for AI-ready content and demo a working assistant that scores your own topics against them - so you can see exactly  where your docs serve human readers and AI alike.
Customer Connection: The Age of Information Overload and Bot Armies/Miriam Lottner

Veranstaltungsinformationen

Termin der Veranstaltung
15.07.2026 | 15:00 - 17:00 Uhr (Asien/Jerusalem (UTC +2))
15.07.2026 | 14:00 - 16:00 Uhr (Europa/Amsterdam, Berlin, Rom, Stockholm, Wien (Standard))
Veranstaltungsort
The Thales Group (formerly Imperva), 125 Menachem Begin Street, Tel Aviv
Referent:in
Jeff Klein, Documentation Manager at Imperva & Miriam Lottner, Program Lead at Noma Security
Ansprechpartner:in
Paula Stern
Kontakt E-Mail
pauladontospamme@gowaway.writepoint.com
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