02. August 2026 | tekom Israel
tekom Israel Monthly Meetup: Redefining Documentation Success Metrics
Veranstaltungsinformationen | Anmeldung
Redefining Documentation Success Metrics
We've always measured documentation by page views and traffic. But in modern, self-service products, a spike in help-center visits might mean users are struggling, not succeeding. In a short presentation, I'd like to introduce a framework for measuring what documentation really delivers, even when the best of what we do is invisible to the end users. We'll discuss prevention, success and experience metrics and hopefully help shift how others view our documentation engagement.
Speaker: Paula R. Stern, CEO of WritePoint Ltd.
This short presentation is based on a longer presentation given at tcworld Stuttgart in 2025 as well as an article in tcworld Magazine in May 2026.
Veranstaltungsinformationen
- Termin der Veranstaltung
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02.08.2026 | 12:30
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13:15
Uhr
(Asien/Jerusalem (UTC +2))
02.08.2026 | 11:30 - 12:15 Uhr (Europa/Amsterdam, Berlin, Rom, Stockholm, Wien (Standard)) - Veranstaltungsort
- Online
- Referent:in
- Paula Stern, CEO, WritePoint Ltd. tekom Israel President/Spokesperson
- Ansprechpartner:in
- Paula Stern
- Kontakt E-Mail
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paula@
writepoint.com - Download Termin
- Teilnahmebedingungen
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