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Leader of GCS CPS SWA Documentation (m/f/d)

Roche Diagnostics GmbH, Mannheim


What to expect:

The Global Customer Support (GCS) Knowledge & Learning Solutions (KLS) organization is responsible for the creation and lifecycle management of User and Customer Support Knowledge. As Leader of  GCS CPS SWA Documentation (m/f/d) you will be responsible for leading the Mannheim-based GCS KLS SWA Documentation team, which is responsible for both user and service content for SWA Hitachi products, amongst others.

Our Team:

This team is based in Mannheim and supports the Documentation Managers and Technical Writers to ensure that GCS specifications for product launches and product maintenance activities are met.

As the Leader, your primary responsibilities will include the following:

Provide leadership and personnel management for Documentation Managers and Technical Writers in the Documentation department including staff development according to requirements and skills as well as performance and compensation management.

You may also need to provide user and service content and software translations for Hitachi products. This includes the use of internal and external resources, consideration of customer benefits and requirements in terms of time, budget, process and quality, and cooperation with international SMEs (Subject Matter Experts) and the manufacturer Hitachi.

In addition, you will be responsible for the following areas of responsibility:

  • Implementing GCS Documentation's strategy, tools, and processes for all SWA documentation projects.

  • Definition, establishment, and maintenance of documentation processes with Hitachi

  • Resource management: definition and adherence to cost center budget

  • Quality measurement and assurance of delivered products (customer and service documentation).


Who you are: 

You have a Bachelor's degree in a scientific or technical field or equivalent qualification. You also bring 5 to 10 years of relevant professional experience, including 3 to 5 years in an international environment, with a proven track record of managing various technical or business areas in a performance-driven environment. You also have a minimum of 1-2 years of people leadership experience.


You excel in leadership skills and inspirational leadership style and have an excellent business understanding (e.g. of strategies, needs, processes) to provide the appropriate level of support.


These skills include:

  • Empowering the organization to strive for the best solution and set guardrails

  • System thinking

  • Understanding the service value and business and dependencies  as well as the needs

  • Being open to diverse perspectives and opinions

  • Being able to share different perspectives

  • Strong networking skills

  • Creating a safe place for controversial discussions

  • Being able to lead controversial discussions

  • Having the courage to create an impact now

  • Decision Making


In addition, you bring the following competencies

  • You are communicative, motivated, and excel at interdisciplinary thinking.

  • You feel comfortable in an international environment and enjoy working in close contact with different teams and colleagues.

  • As the ideal candidate, you already have experience in leadership and conflict management.

  • Experience in a clinical chemistry or immunology work environment is an advantage.

  • You have a confident and secure demeanor when dealing and negotiating with customers and external partners.

  • You have fluent written and spoken English and also bring excellent intercultural negotiation skills.


Application period until at least 01.09.2022.

(application possible as long as the position is advertised)


Your application 

For your application we only need your CV and your proposed solution to the following challenge

Please describe what was your most difficult challenge in leading people, your success, and what improvement you needed if the challenge did not work out well.

Pragmatically: Please upload 1 document online containing your solution proposal (max. 1 MS-Word page) and your CV.

At this stage we do not need any references or similar.

Important: Please formulate your application in English.


We look forward to receiving your application!


Do you have any questions about the status of your application or the position in general? 

Our Talent Acquisition Team will be happy to answer your questions. Please send your request to germany.talentaquisition@roche.com .


Feste Anstellung
68305 Mannheim, Baden-Wurttemberg, Germany

Roche Diagnostics GmbH

Die Anzeige ist bis 26.02.2023 gültig
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