The pros and cons of IM in organizations

Instant messaging and its contribution to efficient communication

Susanne Richter

With the development of the internet and the use of computers to communicate around the globe as well as increasing numbers of businesses acting globally, teams are no longer necessarily co-located, but distributed over various locations. Within the last five years, instant messaging (IM) has become increasingly popular as a communication tool in the work environment. This article discusses the pros and cons of IM in organizations.