Product Complexity versus User Support

Moores Law of User Support

Piet Westendorp

Easy to operate devices hardly stand a chance in today’s market place. Consumers seem to want to buy more complex devices, which, in addition to their actual functionality, offer many extra functions. The user support through prompting and help systems, however, cannot keep pace with the functional diversity. Come and learn with us how the law of the functional features affects the present design of help functions and interfaces and the factors that will play a role in the future.